Terms & Conditions

Terms & Conditions

1. Bookings

1.1 Your booking is not confirmed until you receive a booking confirmation email from us.

1.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or booking fee paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

1.3 In the event that Music & Mirrors is not ready to commence at the agreed time due to our fault, then we will still operate the agreed hire period by extending the finishing time of the hire (venue permitting). In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of Music & Mirrors then the hire will still end as per the agreed time on the booking form. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by you or the venue, the hire will still end as per the agreed time on booking form.

1.4 Music & Mirrors cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfill your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding all of monies paid.

2. Prices, Booking Fee & Balance Payments

2.1 All hires are subject to a booking fee of at least £50.00 (All booking fees are non-refundable).

2.2 The remaining balances to be paid in full and cleared 7 days prior to the event start date. If the operator uses the equipment for a time period in excess of the service period agreed, the coverage in rental time will be billed to the operator and must be paid before additional hours are provided.

2.3 Advertised prices are subject to change without prior notification.

2.4 Music & Mirrors reserves the right to charge interest on all overdue accounts at 3% above its banker’s current interest rate

3. Cancellations

3.1 Any cancelled order is subject to the following cancellation charges:

Within 8 weeks prior to event 20% of order value

Within 6 weeks prior to event 50% of order value

Within 4 weeks prior to event 75% of order value

Within 2 weeks prior to event 100% of order value

4. Equipment

4.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

4.2 All sizes quoted are approximate

4.3 All goods remain the property of Music & Mirrors at all times.

4.4 The company reserves the right to amend or alter any product specifications without prior notice.

4.5 The client is responsible for making sure that their guest replace the props  and that their guest do not steal or damage any equipment or props

4.6 Any breakages or items stolen by the client or their guest will be the responsibility of the client and the client will be charged for any losses at the discretion of Music & Mirrors

5. Site Location, Facilities & Conduct

5.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once set up. It is the client’s responsibility to make sure there is a suitable power point provided. Please make sure that there is sufficient space at your venue to set up the photo booth, mirror or disco 

5.2 Please ensure that you have obtained permission at your venue to use the photo booth, mirror or disco

5.3 Please inform us of any circumstances that would make setting the booth up,mirror or disco more demanding, including going upstairs, long distances from unloading area to venue etc. We allocate a set period of time for setting up our equipment at your venue which is included within your price, but if there are any complications that are not made known to us beforehand then unfortunately this will come out of the run time.

5.4 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event and during the event

5.5 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

5.6 Music & Mirrors reserves the right to refuse guests the use of our photo booths and mirrors if our staff feels they are too unruly.

5.7 In the event of any power loss or failure at the venue no refund will be offered should the venue or client fail to restore the power during the hire period.

6. Liability & Insurance

6.1 The client agrees to cover the company for any damage or theft of the company’s equipment whilst on hire.

6.2 The company accepts no liability for any damage, loss of personal property and or any injury arising from the use of the hired equipment.

7. All other terms and conditions

7.1 Music & Mirrors may use any of the photographs from your event for suitable means; this includes but is not limited to advertising and promotional material either in print or on the internet. Attending your event would mean you agree and permission has been granted to do so by yourselves and your guests.

7.2 By hiring a photo booth, mirror or disco from Music & Mirrors means you agree to all of our Terms and Conditions.

Please contact us if you are unclear on any of our terms and conditions before you book your event. We are only too happy to answer any questions you may have.